39% exc VAT – Example: If your claim succeeded and you were refunded £1000 by your lender/bank – you would pay the firm £468
2.10. You may cancel after the 14 day cooling off period referred to in paragraph 2.9 however we reserve the right to charge a reasonable fee to reflect the work carried out up to the point where your cancellation is received in accordance with paragraph 11.2. Reasonable costs are as follows: time spent on case at £94 per hour.
5.1. To provide the services, we charge a fee of 39% + VAT of any compensation which is paid (or offset by a lender i.e. against any arrears balance) for each claim that we make on your behalf. We only charge for monies refunded by the person whom the claim is against whether that be a cash refund or offset against arrears of default balance. We do not charge in relation to any reduction in loan balance for future unpaid premiums.
Should a Client wish to make a complaint, they should initially notify ourselves by telephoning: 0800 007 5199 and ask to speak to our Complaints Handling Manager, by emailing: firstname.lastname@example.org or by writing to our Complaints Handling Manager: Claim People; Third Floor; Dale House; Stockport; SK1 1TB