1. Call or write to us
We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can write to us at Lloyds Bank, PPI Customer Services, BX1 1LT or call us on 0800 151 0292 (lines open 8am to 6pm, Monday to Friday and 9am to 2pm Saturday) , our dedicated number for PPI complaints.
If you need to call us from abroad you can also call us on +44 (0)207 649 9015.
2. Download and complete our PPI Questionnaire
If you decide you want to go ahead with your complaint, download our PPI Questionnaire and fill in the details of your case. This will help us process your complaint as efficiently as possible.
3. Send it to us
Send the FOS PPI Questionnaire to Lloyds Bank, PPI Customer Services, BX1 1LT. When we’ve made a decision we’ll write to you clearly explaining it. If we are offering you a refund, we are committed to making sure you receive payment within 28 days of our decision letter.
In all cases, any interest due will be adjusted right up until the date of payment.
If you have a Blackhorse agreement, please visit the Blackhorse PPI complaints website.